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Empower Every Member to Take Ownership, Demonstrate Initiative, and Deliver Results

Make your team a team of leaders.


Anyone whose workweek is a haze of boredom won’t be surprised by this statistic: As much as $550 billion is lost per year in the US thanks to the low productivity of employees.

The sad truth is that many employees feel completely disengaged from their workplace. They don’t feel motivated to do any more than the bare minimum required of them by their bosses.

But if building a successful company is your goal, the bare minimum won’t cut it. You need employees who love and take responsibility for their work, and who seek their own approaches to making the company better – without your having to reward them with bonuses.

In other words, you need a team of leaders. This article explains some quick and easy ways to encourage your employees to be more self-sufficient, as well as to stir up new inspiration and ideas at the office.

Accomplish shared leadership in five stages.

Imagine you’re at the office and its midday. After 4 hours of typing and staring at a computer screen, how do you feel? Likely, you’re bored stiff.

You probably have moments when you’d like to forsake your computer and incite your coworkers to join you in revolutionizing the office. You’d like to be part of a team, not a hierarchy. You want to be a member of a team of leaders.

But, as in most offices, your boss has all the decision-making power. What do you do?

Well, your workplace may simply be in the first of five stages in the team development model. Stage one is that hierarchical model we’re used to; there’s one leader and a team of subordinates following orders.

So how do you move past that stage?

First, it’s important to know what the next stage looks like.

Imagine an organization that’s agreed to strive toward developing a team of leaders. There’d no longer by one executive adjudicating on all work-related issues. Rather, every member of the team would have an equal say.

This is the stage during which change really begins. The following stages are just the ideal consequences of that initial shift.

Stage three, for instance, is when new leaders begin thinking about creating and taking responsibility for their own team, perhaps by recruiting new members.

In stage four, the transition continues as more and more team members step up to the plate and take on leadership roles. For instance, instead of waiting for an assignment from your management, you’d approach HR yourself, learn the ropes and start selecting candidates to fill open positions.

By stage five, the goal of completely shared leadership is realized, and each employee is filled with a greater sense of engagement. Because everyone now knows how to recruit people according to the company’s processes, each team can self-manage.

Design your team to give every leader a purpose.


Hold on – design? That verb might seem a little out of place here. We’re talking about businesses, not Eames chairs, right? Well, design has a major influence on many aspects of an organization, too.

To get a better sense of this, consider the following questions:

How many members does your team have? How should you implement interview procedures? How do you define a company’s mission?

Fundamentally, these are all questions of design. So, then, what’s the goal of design?

Simple: uniting people with a shared sense of purpose. We’d all want our job to be meaningful, to have a positive impact on the world: knowing that our work has meaning gives us more energy and more fulfillment.

For example, when asked what they do, you want your employees answering purposefully, like “I improve the usability of a website!” instead of “I just fix bugs.” When they don’t feel connected to a higher purpose or believe their work has meaning, they’ll start channeling energy away from work.

In addition to everyone’s sense of higher purpose, the team of leaders will thrive when united under a clearly communicated mission, such as “We support American veterans.”

But a truly ingenious way of giving your team drive is to implement a team value creation model. This is an approach where your team operates as a mini business, by providing team members with the incentive to access more information and a higher level of inside knowledge.

Being your own mini-business boss, you might have insights into financial data – balance sheets, say – that allows you to track your team’s performance and engage them with it. This increased employee engagement will not only boost their satisfaction; it’ll boost customer satisfaction, too.

How?

See, customers usually benefit when an organization functions at a high level. When employees are more productive and better able to respond and update quickly, customers will want in on the action.

Align the incentives of each leader to boost the team.


So, we now know that every leader in your team should have her own purpose. However, it’s also vital that these purposes allow team members to work with, not against, each other.

In other words, you must achieve alignment among your team members. Alignment is how your team and its elements work together.

To get a better idea of what alignment looks like, let’s consider an unaligned team.

An organization says that they’re shifting focus to improving the quality of their products. But little attention is given to improving quality, and the focus remains on maximizing productivity. At management meetings, the focus is on the quantity of work, not the quality. And at the end of the year, bonuses are awarded to the teams that performed best, including one who scored, out of all the company’s teams, second lowest in quality but highest in productivity.

This unaligned situation only confirmed the employees’ suspicions that management didn’t really care about quality. The company’s senior executives eventually realized their mistake, but they had lost the employees’ trust and it took many years to make up for it.

So, how to avoid this? By creating alignment.

Take the above example. The management should’ve aligned the teams toward making higher quality products: That means considering which principles would guide the teams’ focus toward improving quality, which strategies would improve quality, which specific projects or technologies were needed to optimize quality and which rewards would entice teams to produce at a higher quality.

If everyone had striven for quality, all design and behavioral incentives would’ve been in accordance with the team.

And that would’ve meant that everyone was working toward the same goal: shared success.

Give your team access to all the knowledge they need.

You’ve probably heard that old saying “knowledge is power.” It’s more than just a cliché. In fact, it’s incredibly relevant when it comes to how your team functions. Every organization has organizational knowledge, that is, the sum of the knowledge belonging to each member within it.

Organizational knowledge can also be broken down into key knowledge, which tells us how to create value for the customer; codifiable knowledge, referring to facts and routines in the company; and tacit knowledge, or beliefs and expertise.

Let’s take a closer look at why organizational knowledge is vital, and how it works.

Imagine you work in a call center with two other people, whom we’ll call Anton and Berta. Anton and Berta have key knowledge, but what happens when Anton and Berta are sick, and you receive a call from a customer named Tom, whose credit card has been stolen?

Somewhere in your company handbook there’ll be a section on credit cards: codifiable knowledge that might help Tom. But nobody told you where to find it. And, if you’re unable to contact Anton and get his advice, your tacit knowledge – that you’re 99 percent sure Tom’s money is safe – is insufficient, and probably won’t make Tom feel any better, and he definitely won’t think too highly of your company.

Clearly, there’s something wrong with this model.

So instead of each team member hoarding a specific kind of knowledge, the goal should be for tacit, codifiable and key knowledge to be equally accessible to each team member in your company.

How can you ensure this? The best way is to facilitate learning.

Structured learning methods, like manuals, customer research and videos, help everyone access codifiable knowledge. On the other hand, unstructured learning methods, like storytelling, role-playing or personnel rotation, increase the exchange of tacit knowledge because experiences get shared.

Your leaders need a working space that supports them.

Have you ever had the unfortunate experience of working in a labyrinth of office cubicles under the harsh glare of fluorescent lighting? Many of us have, and it’s not the way it should be. A working space should double as a leader’s place, an environment that honors both your company’s mission and your customers’ feelings.

To create a space that fosters a team of leaders, we’ll need something a little more powerful than interior decorating. It’s called visual management.

So where do we begin?

The first thing to consider is how to optimize the workplace so that ideas and inspirations can be exchanged. Rather than having separate rooms for each team member, why not create an open, yet close-knit layout. It could also help to have charts on the walls displaying current problems and possible solutions.

Additionally, whiteboards illustrating the progress of individual projects will make team members feel appreciated and meaningful. In this way, visual management can boost the alignment of a team, too.

A clever use of space will also allow you to send powerful messages to your customers. Displays outlining your mission can send positive signals: “This is how we perform, and we like it!”

And even just a handwritten sign displaying customer feedback makes every customer feel that they’re both welcomed and respected.

Final summary

The key message in this article:

Your organization is just five steps away from becoming a team of leaders. Savvy team design, sharing of knowledge and strong visual management will smooth your transition to an aligned and enthusiastic team, united under a shared purpose.

Actionable advice:

Remember why you do, what you do!

If you’ve ever felt demotivated, just take a step back and reflect on how your individual contribution matters, not just to your team, but to the greater good that your company serves. Even if it doesn’t feel like it, your activities are meaningful, appreciated, and important. Channeling these thoughts will keep you energized, happy and on track.

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